Frequently Asked Questions

We use high quality beechwood to make all our toys. 

Our toys are designed in Canada and made in India in an ISO 9001 certified facility. The ISO 9001 ensures that consumers get consistent, good quality products and services. We have high standards for our products and it is essential to us that our business partners also demonstrate world-class quality standards.  

We strive to produce all our toys using non-toxic materials and regularly test our toys at third-party laboratories to ensure the highest product quality and safety. We use all-natural beechwood and only use beeswax to coat our toys. 

Our toys are tested to the world’s highest standards at a third-party independent laboratory that is CPSC-accepted, where it is comprehensively checked to ensure that it is safe for your child.

We use beeswax as a sealer to protect the wood.  

However, if you prefer we have a natural finish option that has no sealant. 

Submersion or exposure to water or other liquids can cause the wood to swell and eventually distort. 

The beeswax coating is a natural organic compound, therefore avoid using harsh chemicals, cleaning solutions or sprays as it may compromise the coating and the integrity of the toys. 

You may apply a damp towel to clean and then dry with a cloth to clean wooden toys.  

We do not use any dyes on our toys as these will eventually fade with time. By maintaining the natural wood tones, this gives the toys a timeless look. 

Please direct your questions, comments or issues to info@up-toys.com 

We want you to love your uniquely handcrafted product, but if for any reason you’re not satisfied with the products purchased through our up-toys.com website, please contact us at info@up-toys.com. Please refer to our Terms & Conditions for more information on returns, exchanges, and refunds. 

Our toys are made to grow with your child from eight (8) months to three (3) years. For more information on how to use our toys, please refer to the UP Guide  

Please contact info@up-toys.com to check on the status of your order. 

While our toys are manufactured in India, all of our toys are shipped from Canada. We ship throughout all provinces in Canada and mainland United States. We do not currently ship to other countries, but if you are interested in our toys please connect with us on social media as we continue to expand our reach.

We offer free standard shipping throughout all provinces in Canada, which takes about 10-15 business days for your toys to arrive to you.

If you are ordering from mainland United States (U.S.) our toys will take 15-20 business days to arrive and please note we offer a flat rate shipping cost for goods to the U.S.